Privacy Policy — Rockway Mortgage Co Inc

1. Who We Are

Rockway Mortgage Co Inc ("Rockway Mortgage," "we," "us," or "our") is a licensed mortgage brokerage located at 20545 Center Ridge Rd, Suite 142, Rocky River, OH 44116, registered under NMLS #1732152. We operate the website at rockwaymortgage.com (the "Site").

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our Site, book a consultation, apply for a loan through our portal, download a resource, or contact us for mortgage-related services.

2. Federal Privacy Notice (GLBA)

Federal law requires us to tell you how we collect, share, and protect your personal information. The Gramm-Leach-Bliley Act (GLBA) applies to Rockway Mortgage Co Inc as a financial institution. Please read this notice carefully.

What We Do With Your Information

Reason we can share your information	Do we share?	Can you limit this?
For our everyday business purposes — to process your mortgage application, respond to legal orders, and report to credit bureaus	Yes	No
For our marketing purposes — to offer our products and services to you	Yes	Yes
For joint marketing with other financial companies	No	We don't share
For our affiliates' everyday business purposes	No	We don't share
For our affiliates to market to you	No	We don't share
For non-affiliates to market to you	No	We don't share

To limit our sharing for marketing purposes, contact us at info@rockwaymortgage.com or call (216) 232-2900. We do not sell your personal information to third parties.

3. Information We Collect

We collect information you provide directly to us, as well as certain information automatically when you visit our Site.

Information you provide:

Name, phone number, and email address — collected when you book a consultation through Calendly or apply through our secure loan portal (Shape)
Mortgage application details you provide directly in our secure loan portal
Financial estimates you enter into the DTI calculator (processed locally in your browser — not transmitted to our servers)

Information collected automatically:

Browser type, device type, and operating system
Pages visited, time spent on pages, and referring URL
IP address and approximate geographic location
Cookies and similar tracking technologies (see below)

Cookies: Our Site may use essential cookies to ensure basic functionality. We do not use advertising or behavioral tracking cookies. You can disable cookies in your browser settings, though this may affect Site functionality.

4. How We Use Your Information

We use the information we collect to:

Respond to your mortgage inquiry or consultation request
Schedule and confirm your consultation through Calendly
Process your mortgage application through our secure loan portal
Follow up with you about mortgage options relevant to your goals
Improve and maintain the functionality of our Site
Comply with applicable federal and state laws and regulations

We do not use your information to make automated decisions about your mortgage eligibility. All mortgage qualification decisions involve a licensed loan officer.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

Wholesale lenders: When you submit a formal mortgage application, we share necessary information with wholesale lenders to process and underwrite your loan
Service providers: We use Calendly to schedule consultations and Shape (our loan origination platform) to collect and process applications. These providers access your information only to perform services on our behalf and are contractually prohibited from using it for other purposes
Legal requirements: We may disclose your information if required by law, court order, or government regulation, including reporting obligations under FCRA and GLBA
Business transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the acquiring entity

We never share your information with third-party marketers, data brokers, or advertising networks.

6. Third-Party Services

Our Site integrates the following third-party services, each with their own privacy practices:

Calendly — When you click "Mortgage Consultation," you are directed to Calendly's scheduling platform. Any information you provide on Calendly is subject to Calendly's Privacy Policy.
Shape CRM (Apply Now) — Our loan application portal is powered by Shape. Information submitted through the application portal is subject to Shape's privacy practices.
Google Fonts — This Site loads fonts from Google's servers, which may log your IP address. See Google's Privacy Policy.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Using HTTPS encryption for all data transmitted through our Site
Limiting access to personal information to employees and contractors who need it to perform their job functions
Using reputable third-party service providers with their own security standards

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. If you believe your information has been compromised, please contact us immediately.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

For website inquiry data (name, phone, email from forms), we retain this information for up to 3 years for business and regulatory purposes. If you complete a formal mortgage application, your file is retained in accordance with federal mortgage record-keeping requirements, which generally require retention for a minimum of 3 years after the date of the action taken.

To request deletion of your information, please contact us at info@rockwaymortgage.com. Note that we may be required to retain certain records under applicable law.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request that we delete your personal information, subject to legal retention requirements
Opt-out of marketing: Opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link in any email we send

To exercise any of these rights, please contact us at info@rockwaymortgage.com or call (216) 232-2900. We will respond to your request within 30 days.

We will not discriminate against you for exercising any of these rights.

10. Children's Privacy

Our Site is not directed at children under the age of 18, and we do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Company: Rockway Mortgage Co Inc
NMLS: #1732152
Address: 20545 Center Ridge Rd, Suite 142, Rocky River, OH 44116
Phone: (216) 232-2900
Email: info@rockwaymortgage.com

We take all privacy inquiries seriously and will respond within 5 business days.